I am Torres. One day, I got Ali's product inquiry, whose company is a manufacturer of medical devices, and pays more attention to the quality. After quoting, he asked that whether we could supply small size samples, then I and my colleague communicated with our engineer, telling the final application is making the pressure device, then our team will check the mechanical properties, we prepare the samples as per the technical requests, when the samples are ready, I sent to Jonathan at once, then after 7 days, Ali told me that he had got the samples, they would test the samples and let me know the result.
For the samples test, it will be a long time even in fact the time is not too long, it is a psychological test, we have had more patience and trust our company and quality.
And then after 10 days later, I sent an email to all and asked whether the test had been finished or not, Ali said it still needed another 3 days more, so I started waiting again,3 days later, finally Jonathan contacted me that the test was passed, then I checked the ingot price, there wad not a big change, so I sent the price again to all, the second day, I got his reply, he sent the PO as per our MOQ, so I made the PI to him, in the email I said to Ali after payment he could pay the bank memo copy to me, then we can check with our bank, but he did not send, then 2 days later, our bank told that we got the money from Dubai. After checking, the amount is right to this order until now.
But for this order, the production process was not smooth, because we met our spring festival holiday, during the holiday, the coronavirus happened, so the order could not finish in time, after telling all these conditions, the client did not complain and he said only if the quality control as well, it would be good, then on Feb.10th, the order is finished finally, till this day, this order was completely finished, then wait for the shipment and the balance payment.